Shipping and Return Policy

Return policy :

If the items have been shipped to you, you will return the item within 5 days of delivery. In order to be liable for refund, the products must be unused and in the same condition as those bought and must be in the original packaging. After the items have been sent to you, you may return the item within 5 days of delivery. In order to be considered for a return, the product must be expired and in the same state as you have earned it and must be in the original packaging.

Our returns policy does not extend to the following goods: [discounted or sold products, gift cards, customized objects, perishable commodities such as fruit, flowers, newspapers or magazines, intimate clothing, sanitary commodities, toxic materials, or flammable liquids or gases]. These products are not available for reimbursement, reimbursement, or swap.

Shipping:

To process a return, please contact us at supports@zenovapets.co.uk To accompany your return, we need a receipt or proof of purchase. 

All returned goods should be sent to us at Address: Office G02, 20 Osram Road East lane, wembley HA9 7NG United Kingdom.

For products manufactured by another entity and marketed by us, please do not refund the item to the producer. 

You are responsible for covering the postage expenses with the object you returned. Shipping charges are not refundable. When you obtain a rebate, the cost of the additional shipping will be deducted from your rebate. You should start using a trackable delivery service or buying delivery protection for important products.

Refunds/Exchanges

Upon receipt of your correct return, we will give you an email notifying you that we have received your returned item and notifying you of the approval or denial of your return.

If the return is approved by us, We will include all of the following within a fair period of time: an exchange of goods for the item returned, a credit for non-transferable items, a credit card, or an initial payment form used to pay for the item, a check or some other solution that we decide in good faith is suitable in the circumstances.

Other

If you do not comply with all of the requirements set out above, We reserve the right to reject refund or trade or to enforce separate or additional requirements.